Help Center

We offer free shipping to many locations, though certain remote or island areas may be excluded. Please contact us in advance if you reside in such regions to confirm delivery availability.

Absolutely! Customers can choose to pick up their orders at our locations in California and Florida. Pickup is available between 1 PM and 5 PM on weekdays. For more details or to arrange a pickup, please contact us. You’re also welcome to visit our showroom anytime to browse and select your preferred outdoor furniture.

Delivery service is not available on legal holidays. Items requested for these times must be delivered the day before or day after the date requested.

Yes, you can! When placing an order, simply add the recipient’s name, a personalized message, and your name as the sender. You can also specify a desired delivery date before completing your purchase.

Unfortunately, we cannot accommodate multiple delivery addresses in one order. Separate orders will be required for each distinct shipping address.

There are two easy ways to place your order with Direct Wicker:

1. Order Online: Browse the on-line catalog, and complete the delivery information next to the product you've chosen. Include your desired delivery date, along with a special message for the recipient.
2. Order by Telephone: After selecting your preferred items, simply note down the product SKU and call us at (813) 304-1389 to place your order.

Small items typically arrive in about 3 working days. Larger items may take 3-10 working days. For specific shipping inquiries, please reach out to us at sale5@directwicker.com. Currently, shipping is only supported to customers in the United States Normal delivery hours are 9 AM - 5 PM for business addresses, 8 AM - 7 PM for residential addresses, and 9 AM - 2 PM for schools. During peak holidays like Valentine’s Day and Mother’s Day, we extend our delivery hours to 7 AM - 9 PM.

Yes! For orders placed at least 3 days in advance, we’ll do our best to accommodate your request for specific delivery times, such as AM or PM delivery, or by a specific time (e.g., by 3:00 PM). However, please note that delivery within these timeframes may not always be feasible due to factors beyond our control.

Yes, our arrangements are all available for home, hospital or business delivery.

For special requests or custom delivery arrangements, please contact us directly. We are happy to assist you with any modifications or special instructions. Call us at (813) 304-1389 or email us at sale5@directwicker.com.

Yes, you can! While all of our online transactions are processed through a secure server with encryption to protect your personal information, we understand that some customers prefer not to transmit their credit card details online. If that is the case, please feel free to call us at (813) 304-1389 to place your order over the phone.

Yes, taxes are included for US customers. All online orders are subject to sales tax, which will be applied to the total amount of your order. The tax rate is determined by the rate applied to our shop’s location, regardless of the delivery address.

If you need to cancel your order, please contact us as soon as possible at (813) 304-1389. Cancellations must be made before the order is delivered. If the cancellation request is made after delivery, we are unable to issue a refund. We cannot accept cancellations if an order is placed with incorrect information that prevents direct delivery, such as an incorrect address for a home or office.

Come visit our Showroom and Warehouse at these locations:
9370 Buffalo Avenue, Unit 103.
Rancho Cucamonga, CA 91730 USA
909-481-7390

9940 Currie Davis Drive, Suite A-41.
Tampa, FL 33619 USA
813-304-1389

Monday-Friday 09:00am-06:00pm
Monday - Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: Closed

Feel free to call us at (813) 304-1389. You can also submit your question or comment through our Contact Us page, and a sales service representative will get back to you right away.

Outdoor furniture is best made from materials that can withstand the elements, such as teak, aluminum, stainless steel, synthetic wicker, and polyresin. These materials are known for their durability and resistance to weather conditions.

Clean upholstered furniture by vacuuming regularly to remove dust and dirt. For spills, use a mild detergent solution and a soft cloth, but always test a small, inconspicuous area first. For deep cleaning, consider hiring a professional upholstery cleaning service.

Absolutely! Mixing and matching furniture styles can add depth and interest to your space. Keep a cohesive look by maintaining a consistent color scheme or by linking different styles with similar lines or finishes.

The lifespan of furniture varies based on its construction, materials, and usage. Quality pieces can last for 6 years with proper care. Consider replacing when it's no longer comfortable, functional, or suits your taste.

Vacuum the upholstery regularly using a soft brush attachment. For spills, blot immediately with a clean, dry cloth. Use a mild detergent solution for stains, but test it on a small, inconspicuous area first.

Because all rattan is hand-woven by skilled craftsmen, rattan tension and placement may vary slightly. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combination.

Please call us with any special requests or instructions, and our customer service team will be happy to assist you! Call (813) 304-1389 or email sale5@directwicker.com.

Due to the importance of delivering orders for special occasions on a specific date, if the furniture you requested is not available and we are unable to contact you using the information you provided, we may substitute an item of equal or greater value to ensure timely delivery.