Return and Refund Policy

 
 
 
Return and Refund Policy Basics
 
 
 

1. Most merchandise must be returned within 30 business days in unused, like-new condition.

2. Expedited shipping costs will not be paid by Direct Wicker when returning an item due to general dissatisfaction or buyer’s remorse.

3. Refunds will be credited back to the original form of payment within 3-5 business days after we receive the returned item and make sure it is in new and unused condition with all original materials included with the shipment. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return. 

4. Please note that all returns must be pre-approved by Direct Wicker. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

5. We give a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.

6. Return all items using the original packaging, if available. 

 

 

Easy To Return
 
 
 

1. Please email us before you return the items.

Email Address: sale5@directwicker.com

2.Call us at 1-813-304-1389

A Customer Support Associate can get your return started for you, or advise you on your other options.

 

 

**IMPORTANT**
 
 
 
  • Direct Wicker return policies apply only to items purchased from The Direct Wicker.
  • Original, standard shipping charges will be fully refunded for all returns regardless of return reason. Items must be returned completely, including all components, for a full refund.
  • Federal law prohibits items that use flammable liquids or gas from being returned through the mail.
  • Custom-made products, such as paint samples and custom-cut blinds, are not eligible for return.