Product Overview
Product Description:
This deluxe dining set with 6 curved chairs offers supreme comfort, grandeur and sophistication for your garden. Made with the highest quality hand-woven rattan, the Cinderella dining set comes complete with tempered glass and seat cushions. With its circular table and cozy chairs, the Cinderella garden set is perfect for intimate alfresco dining. The Dining set is low-maintenance, frost proof, rust resistant and weather resistant. High-quality rattan. The rattan dining/lounge set is made from some of the highest grade brown rattan around - you can rest assured that the Cinderella has been designed and created to withstand not only the test of time but also the test of elements. Luxury high-quality cushions. The cushions on the Cinderella are durable and supremely thick, providing you with unparalleled comfort. The cushions are made from luxury fabric and also contain quick drying foam with washable covers, making them excellent for year round usage.
Detail:
Direct Wicker Luxury Dining Set=one round table + six chair
- One Round Table Size= 53.15''Dia x 28.35'' with 0.2'' tempered glass and with lazy susan
- Chair Size= 24.21''W x 29.53''D x 36.61''H with 3'' cushion and 1.2'' back cushion
Product Warranty:
12 Months Warranty
Care instructions:
1, If possible, store your outdoor furniture in a cool, dry place indoors. If you need to store the furniture outdoors, tilt it and cover it with water repellent covers. Allow air to ventilate, to avoid moisture and mould.
2, The best way to extend the life of your outdoor furniture is by cleaning it regularly and not leaving it outdoors unprotected more than necessary.
Q1: Where can I buy Direct Wicker furniture?
Our high-quality line of Direct Wicker products is available exclusively on our website and in our showrooms located in Florida. We have multiple warehouses located in California and Florida, with sufficient stocks and a convenient domestic delivery system, Direct Wicker would be able to offer nationwide shipments across the USA.
Q2: How does Direct Wicker keep its prices so low?
Our unique production process allows us to create premium products at honest prices. First, we work directly with our manufacturing partners to source top-quality materials at the best possible prices. Secondly, we collaborate closely with US designers and international artisans to create furnishings of exceptional style and quality. Finally, we ship directly from our own warehouse using our own delivery team, eliminating the middleman. This allows us to offer beautiful, durable furnishings for 20% less than other premium brands charge.
Q3: Does Direct Wicker have a satisfaction guarantee?
Yes. Direct Wicker pride ourselves on keeping our customers happy and guarantee their satisfaction with our unparalleled quality, White-Glove Delivery and 30-day returns. We are confident you’ll love our furniture and, if for some reason you don’t, we’ll figure out how to resolve the issue. For more information, view our Satisfaction Guarantee.
Q4: Does Direct Wicker furniture come with a warranty?
Yes. Direct Wicker warrant that all our furniture is free of defects in material and workmanship. For more information, view our Product Warranty.
Q5: What should I do if my order arrives damaged?
We ship all our furniture from our own warehouse using our own fleet of delivery trucks to keep costs low and damages to a minimum. However, we realize problems sometimes occur. If your furniture does not arrive in optimal condition, contact us immediately so we can handle the issue. Our Customer Care specialists are here to help – just call +1 (813) 304-1389 (Direct line) or email sale5@directwicker.com.
Q6: What should I do if parts are missing from my order?
We do our best to ensure every order goes out correctly, but sometimes mistakes happen. If your order is incomplete upon delivery, contact us as soon as possible so we can resolve the problem. Our Customer Care specialists are here to help – just call +1 (813) 304-1389 (Direct line) or email sale5@directwicker.com.
Q7: What is Direct Wicker's privacy policy?
Your personal information is very important to us and we have many processes in place to protect it. To learn more, view our Term & Conditions.
Q8: Does Direct Wicker furniture need to be assembled?
Yes, some of our furniture products require assembly. These include most dining tables, many of our benches and select other pieces. See individual product pages for more information.
Q9: Why is Direct Wicker a good choice for outdoor furniture?
Direct wicker is a local California established company.Our brand adds a touch of “Natural beauty” to traditional furniture.Since 2008, Direct Wicker was created to provide you with comfortable and affordable furniture for your garden but also bridge and an opportunity for modern citizens in the metropolises to reconcile and re-connect with our mother nature.
It has been scientifically proven that being with natural environment can improve the general well-being for us and also boost the immune system. Hence, the fundamental vision for Direct Wicker brand is to provide a chance for the public to have a moment in their daily life to re-link with the natural elements to unwind and re-gain the energy from the earth beneath us and the nature surround us .
We are always making inspiration a reality. Based in California and Florida, we are shipping across mainland USA.
Q10: Does Direct Wicker have a special program for those in the trades?
Yes. Our programs have volume discounts, special payment terms and on-site consultation. If you are a trader, buyer, distributor or developer of outdoor home products, we want to hear from you. For more information, check out our Trade and business information.
Reviews
42 Reviews Hide Reviews Show Reviews
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One person CAN put it together
The entire set took about 2-1/2 hours to complete unwrapping and assembly by one person (me). The set will not see the outdoors until Spring but it seems to be sturdy.Some tips for assembly by one person,Use the enclosed instructions for the bolt location and size only.Chairs - lay the chair back on a table seating face up. Install the bolts to the legs. Attach the seat to the chair back and then to the legs. Install all bolts LOSELY. Set the chair upright and on a level surface. I used a table for this task. Once upright, wiggle the chair gently to allow the bolts to position themselves. Begin tightening the screws as you would when changing a tire. From your first position ex: Left front, move to the right rear and then the left rear and finally the right front. Also snug the bolts to the seat back from the seat and arm. Once everything is snug, again wiggle the chair to ensure that it will find level and proceed to use the same procedure to complete the final tightening of all of the bolts. If you fail to do the tightening in the cross chair manner, it can pull the chair into a twisted and uneven mess. NEVER tighten bolts by going around the furniture in a circle.The table is a little more tricky but doable by one person.Lay the table top upside down on another table or the floor. Install the 4 legs loosely but kind of snug so that they will not move excessively when you are putting the umbrella guide in. Place the center support umbrella guide into the welded supports on the legs and put one screw in each of the 4 locations around the table. Once this is done go around and put in the other 4 screws. Next look at each bolt location and ensure that the table supports look symmetrical and even. Start snugging up the screws in a star pattern as described above so as not to "pull' something out of symmetry. Continue going around the table until all screws are snugged up. Again, look for symmetry before the final tightening of the bolts. If all looks good, complete the tightening process using the star method. NEVER tighten one side and then the other.If you do as listed, it is highly likely, barring any manufacturing defect, that the completed patio set will be solid and square with all feet on the ground.Good luck and I hope this helps as the so-called instructions are just pictures.
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Assembly Instructions are Problematic
I really like this set. However, I have a pretty major issue with the assembly instructions, and hopefully my review can help someone else that may be purchasing this set. On the first 3 chairs, the screws that go in last, on step 3, ended up being stripped, and honestly I believe that it is due to faulty instructions. On the last 3 chairs I had no issue, and this is what I did differently-I did not fully tighten those screws from steps 1 & 2 or put the caps on those screws until after the screws in step 3 are put in and fully tightened. If the screws in step 1 & step 2 are started and only a medium tightness, like finger-tight, and then you put the screws in for step 3-fully tighten those, and then go back and tighten the ones from steps 1 & 2 after the screws in step 3 are in and fully tightened-then the chairs will go together beautifully.I had assumed I could fully tighten those screws because part of steps 1 and 2 are to add the caps that go on the screws, so I had thought I could fully tighten them and add the caps before continuing. Do not make my mistake. Once all screws are in and have been tightened, just add all the caps at the very end.If the company that makes this product happens to see this review and wants to make it right, I could use 5 of your a4 screws, that are used in step 3.The set is beautiful and feels sturdy, but the difficulty with assembly when I was following the instructions given does leave a bit of a negative feeling.
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Super, super cute and the perfect color!
First off, the packaging for the patio set is superb! I included a photo of one of the table box that was damaged during shipping (its bulky, heavy and unwieldy) so the company obvious took some thought into caring for the corners by having some makeshift welded corner protector! I am sure other companies would probably use plastic so i am pretty impressed.We chose this type of set because we wanted our feet to be on the floor when sitting around whereas some other sets, the seats are like bar stools and your feet are on some riser. If i wanted to slouch or cross my legs i cant in those. Also, i liked that i could wedge my legs like a ¡°less than¡± sign under the chair whereas skme other chairs it seems like its sitting on a box.Getting into the color, since when i was deciding at the time either a darker brown/greyish color or a seafoam green and i am so glad we decided on the seafoam green - super cute!I didnt find putting the chairs and table altogether difficult - but there was a challenge when putting the back rest in between the seat posts but once i got the hang of it, each subsequent chair was put together quicker.I like the look on the metal as it looks very sleek and trendy, along with the added design of the basket-weave for the back rest.The cushions are not too dense but they dont feel too squishy - i liked that i could remove the covering to put in the washer when spills or stains happen!If i could change something, i think if the chairs could be more stackable than they are currently, it would be beneficial for everyone, not just a select group of folks who leave it outside like me.
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Great After Sale Customer Service (update)
Nice table set , reasonable priced but very hard to assemble. Took me over an hour to put one chair together. If you have patience go for it but bring plenty it it. Would not recommend due to difficulty of putting chairs together. But love the set.Update:I guess companies really do read our reviews. About a week or so after posting my review I was contacted by the company regarding my experience. I'm pleased to say the company did listen to my concerns and made things right by sending me replacement chairs. I now have a beautiful set and my family was able to enjoy dinner outside last weekend when the weather was beautiful. Because of their quick action to make it right by their after sales customer service and because the set is beautiful I have updated my rating to 5 stars. Thanks Nicole!
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Outstanding customer service (see additional information). Overall nice. Assembly is not that bad
*Based on an issue I had and the responsive vendors support, I am updating my review. See the additional edit below.Nice table set for our covered patio (the seat cushions could use a bit more foam, but overall they are very comfortable).Don't be put off by fear of assembly.able- the table is fairly easy. When fastening the legs to the table, snug the bolts only hand-tight. After fastening the frame, tighten the frame [A3] first, then finish tightening the legs to the table. Tighten all at once so the legs align at the same time.Don't forget to check and tighten the plastic feet on the leg bottoms.Chairs: like all knockdown furniture, insert bolts carefully hand tight only. Apply criss-cross. Tighten only at end. Bolts could strip, so align carefully (we had no problem). If you experience trouble with alignment on a particular connection, loosen the other bolt(s).There may be some resistance due to the paint. At one point, I thought that I would need to drill out a hole in the table leg- the bolt would not pass through the hole. Turned out to be the paint thickness; carefully threading the bolt through beforehand displaced the paint and solved this. Two people are helpful in steadying the parts in place, but assembly *can* be completed by one person. My daughter and I completed it in about 35 min.Hope this helps; it's not really a big deal and a nice set. We use it daily and after a month, it still looks new (under a covered patio).*Update: 5 months later...While attempting to clean off some persistent paint overspray from an outdoor paint project, I damaged several of the table slats by using a solvent-based cleaner. This was a pure bone head move on my part as the table top slats are 'plastic wood', so, yeah, I should have known better, but was in a bit of a rush 8-( The result, of course, was several discolored streaks on several table slats where the plastic dissolved. I contacted the vendor with the intent of purchasing several of the 'plastic wood' table slats that I could swap out. I made it clear that the negligence was mine and inquired if I could possibly obtain them. The table still looked great after this time. The vendor responded that they could *not* provide the individual table top slats, but instead offered to send a new table top for free. In the end, they covered the shipping as well! This was totally above and beyond any service I could ask for or expect. The replacement tabletop came in immediately within a few days. I am raising my review to 5 stars based on not only customer service alone but also overall product features. We have a stone patio, and the leg levelers compensate for any unlevel table wobble. I actually like the faux wood plastic table top, as it is simple cleanup (as long as you don't use solvent ;-) We use our patio set daily; it does look as nice as presented in the sales pictures.
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really unique!
This is a really lovely set. The chairs are surprisingly light weight but very good quality and they are angled back and are curved which makes them great for relaxing, not just dining. The seat cushions are soft and yet don't bottom out to sit on, very comfortable. This set DOES NOT come with the small throw pillows pictured however, so I had to buy my own separately adding considerably to the cost.